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Returns & Exchanges Policy

Lexus Merchandise Store Australia is dedicated to providing quality products and services to our customers. We trust you will like what you have ordered, but if something isn’t right, please let us know. will only accept returns for the following scenarios:

  • Goods damaged or faulty prior to delivery.
  • Goods that vary from their description on this website.
  • Goods supplied incorrectly.

Our quality control teams do inspect all deliveries to Lexus Merchandise Store to ensure the products you receive meet our quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or refund.

Returns Process:

Please return the product/s to us in the original condition within 10 days of receipt, including a copy of your receipt, and we will assess your return request, and if appropriate, replace or refund your purchase using the original payment method.

Please indicate a reason for your return, using the provided detail on your packing slip. Along with this please indicate your preferred remedy (being replacement or refund).

All returns should be sent with supporting documentation in original or appropriate packaging to:

Lexus Merchandise Store
Unit 5/364 Woodpark Rd
Smithfield NSW 2164

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