Returns & Exchanges

Returns & Exchanges

Lexus Australia is dedicated to providing quality products and services to our customers. We trust you will like what you have ordered, but if something isn’t right, please let us know.

Subject to any guarantees that cannot be excluded under the Australian Consumer Law, we will only accept returns for the following scenarios:

  • Goods damaged or faulty prior to delivery.
  • Goods that vary from their description on this website.
  • Goods supplied incorrectly.

Our quality control teams do inspect all deliveries prior to dispatch to ensure the products you receive meet our quality standards. However, if you do receive a faulty or damaged product, please contact your nearest Lexus Dealer.

Returns Process:

Please return the product/s to your local Lexus dealer in the original condition within 10 days of receipt, including a copy of your receipt, and your local Lexus dealer will assess your return request, and if appropriate, replace or refund your purchase using the original payment method.

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